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Privacy Policy – Book Your Plumber Ltd

Last updated: 08/02/2026

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This Privacy Policy applies between you (“you”, “your”), the user of this website, and Book Your Plumber Ltd (“we”, “us”, “our”), the owner and provider of this website www.bookyourplumber.co.uk (the “Website”). We take your privacy seriously and are committed to protecting your personal data.

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This Privacy Policy should be read alongside our Terms & Conditions:
https://www.bookyourplumber.co.uk/terms-conditions
(and our Cookie information below).

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1) Who we are (Data Controller)

For the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, the data controller is:

Book Your Plumber Ltd
Company No: 13786182
Registered Office: 118 Aigburth Road, Liverpool, L17 7BP
Email: info@bookyourplumber.co.uk
Phone: 0800 861 1628

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2) What data we collect

Depending on how you use the Website and our services, we may collect:

Identity & contact data

  • Name

  • Phone number

  • Email address

Job and service data

  • Job address (where the work is to be carried out)

  • Description of the issue/service requested

  • Appointment details and communications with us (calls, emails, messages)

  • Photos you choose to send us relating to the job (if applicable)

Website usage data

  • IP address

  • Browser/device information

  • Pages visited and how you interact with our Website (via cookies/analytics)

Payments

  • If you pay by bank transfer, we may receive your name, bank reference and transaction details shown on our bank statement.

  • If you pay by card on-site using a POS terminal, card payments are processed by the relevant payment provider and we do not store full card details.

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3) How we collect your data

We collect personal data when:

  • you contact us via the Website, phone, email or other channels;

  • you submit a booking/request form on the Website;

  • we provide a service to you and communicate about your job;

  • you make a payment (bank transfer or on-site card payment);

  • you browse our Website (cookies/analytics).

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4) How we use your data (and our lawful bases)

We use your personal data to:

A) Provide our services and manage bookings

  • Arrange appointments, attend jobs, provide quotes/updates, and deliver plumbing services.
    Lawful basis: performance of a contract / steps to enter a contract.

B) Communicate with you

  • Respond to enquiries, send confirmations, updates and follow-ups.
    Lawful basis: contract and/or legitimate interests (customer service).

C) Take payments and keep records

  • Issue invoices/receipts and maintain accounts records.
    Lawful basis: contract and legal obligation.

D) Improve our Website and services

  • Understand how visitors use the Website and improve performance/content.
    Lawful basis: legitimate interests and/or consent (where cookies require it).

E) Marketing (if you opt in, or where permitted)

  • Send service updates/offers if you have opted in, or where permitted under applicable law.
    Lawful basis: consent or legitimate interests (you can opt out at any time).

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5) Who we share your data with

We may share your data with:

  • Engineers/subcontractors working on your job (so they can attend and complete the work);

  • Service providers who support our operations (e.g., website hosting and form services through Wix, email providers);

  • Professional advisers (accountants, insurers, legal advisers) where necessary;

  • Authorities where required by law or to protect our legal rights.

We do not sell your personal data.

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6) Data security

We use appropriate technical and organisational measures to protect your data. Access to customer information is restricted to those who need it to perform their role. While we take security seriously, no method of transmission over the internet is completely secure.

If you suspect misuse or unauthorised access to your data, contact us at info@bookyourplumber.co.uk.

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7) Data retention

We keep personal data only as long as necessary for the purposes set out in this policy, including to meet legal, accounting, tax or regulatory requirements. Typical retention periods may include keeping invoices and related records for statutory periods. Where we no longer need your data, we will delete or anonymise it.

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8) Your rights (UK GDPR)

You have rights including:

  • the right to access your personal data;

  • the right to correct inaccurate data;

  • the right to request deletion (in certain circumstances);

  • the right to restrict processing (in certain circumstances);

  • the right to data portability (in certain circumstances);

  • the right to object to processing (in certain circumstances);

  • the right to withdraw consent (where consent is the basis).

To exercise your rights, email info@bookyourplumber.co.uk.

You also have the right to complain to the UK regulator, the Information Commissioner’s Office (ICO): https://ico.org.uk/

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9) Cookies

We use cookies and similar technologies to help the Website function, to improve user experience, and to understand how the Website is used.

Cookies may include:

  • Strictly necessary cookies (required for the Website to work properly)

  • Analytics/performance cookies (help us understand how the Website is used)

  • Functionality cookies (remember your preferences)

You can control cookies through your browser settings. If you disable cookies, parts of the Website may not function properly. Where required, we will ask for your consent before placing non-essential cookies.

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10) Links to other websites

Our Website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before submitting personal data.

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11) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the “Last updated” date.

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12) Contact us

If you have any questions about this Privacy Policy or how we handle your data, contact:

Book Your Plumber Ltd
Email: info@bookyourplumber.co.uk
Phone: 0800 861 1628

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