Privacy policy

This privacy policy applies between you, the User of this Website, and
Book Your Plumber Ltd, the owner and provider of this Website. Book Your
Plumber Ltd takes the privacy of your information very seriously. This
privacy policy applies to our use of any and all Data collected by us or
provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our
Terms and Conditions, which can be found at: .

*Please read this privacy policy carefully*.

Definitions and interpretation
1. In this privacy policy, the following definitions are used:
  *Data*     collectively all information that you submit to Book Your
  Plumber Ltd via the Website. This definition incorporates, where
  applicable, the definitions provided in the Data Protection Laws;
  *Cookies*     a small text file placed on your computer by this Website
  when you visit certain parts of the Website and/or when you use
  certain features of the Website. Details of the cookies used by this
  Website are set out in the clause below (*Cookies*);
 
*Data Protection Laws*     
  any applicable law relating to the processing of personal Data,
  including but not limited to the GDPR, and any national implementing
  and supplementary laws, regulations and secondary legislation;

  *GDPR*     

  the UK General Data Protection Regulation;

  *Book Your Plumber Ltd,  
    we * or *us*     Book Your Plumber Ltd, a company incorporated in
  England and Wales with registered number 13786182 whose registered
  office is at 395,397 Woodchurch road,  Birkenhead, CH42 8PF;
  *UK and EU Cookie Law*     the Privacy and Electronic Communications
  (EC Directive) Regulations 2003 as amended by the Privacy and
  Electronic Communications (EC Directive) (Amendment) Regulations
  2011 & the Privacy and Electronic Communications (EC Directive)
  (Amendment) Regulations 2018;
  *User* or *you*     any third party that accesses the Website and is
  not either (i) employed by Book Your Plumber Ltd and acting in the
  course of their employment or (ii) engaged as a consultant or
  otherwise providing services to Book Your Plumber Ltd and accessing
  the Website in connection with the provision of such services; and
  *Website*     the website that you are currently using,
  www.bookyourplumber.co.uk, and any sub-domains of this site unless
  expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different
  interpretation:
    1. the singular includes the plural and vice versa;
    2. references to sub-clauses, clauses, schedules or appendices are
       to sub-clauses, clauses, schedules or appendices of this privacy
       policy;
    3. a reference to a person includes firms, companies, government
       entities, trusts and partnerships;
    4. "including" is understood to mean "including without limitation";
    5. reference to any statutory provision includes any modification
       or amendment of it;
    6. the headings and sub-headings do not form part of this privacy
       policy.

  Scope of this privacy policy

1. This privacy policy applies only to the actions of Book Your Plumber
  Ltd and Users with respect to this Website. It does not extend to
  any websites that can be accessed from this Website including, but
  not limited to, any links we may provide to social media websites.
2. For purposes of the applicable Data Protection Laws, Book Your
  Plumber Ltd is the "data controller". This means that Book Your
  Plumber Ltd determines the purposes for which, and the manner in
  which, your Data is processed.


  Data collected

1. We may collect the following Data, which includes personal Data,
  from you:
    1. name;
    2. gender;
    3. contact Information such as email addresses and telephone numbers;
    4. financial information such as credit / debit card numbers;

  in each case, in accordance with this privacy policy.


  How we collect Data

1. We collect Data in the following ways:
    1. data is given to us by you; and
    2. data is collected automatically.


  Data that is given to us by you

1. Book Your Plumber Ltd will collect your Data in a number of ways,
  for example:
    1. when you contact us through the Website, by telephone, post,
       e-mail or through any other means;
    2. when you register with us and set up an account to receive our
       products/services;
    3. when you make payments to us, through this Website or otherwise;
    4. when you use our services;

  in each case, in accordance with this privacy policy.


  Data that is collected automatically

1. To the extent that you access the Website, we will collect your Data
  automatically, for example:
    1. we automatically collect some information about your visit to
       the Website. This information helps us to make improvements to
       Website content and navigation, and includes your IP address,
       the date, times and frequency with which you access the Website
       and the way you use and interact with its content.
    2. we will collect your Data automatically via cookies, in line
       with the cookie settings on your browser. For more information
       about cookies, and how we use them on the Website, see the
       section below, headed "Cookies".


  Our use of Data

1. Any or all of the above Data may be required by us from time to time
  in order to provide you with the best possible service and
  experience when using our Website. Specifically, Data may be used by
  us for the following reasons:
    1. internal record keeping;

  in each case, in accordance with this privacy policy.

2. We may use your Data for the above purposes if we deem it necessary
  to do so for our legitimate interests. If you are not satisfied with
  this, you have the right to object in certain circumstances (see the
  section headed "Your rights" below).
3. When you register with us and set up an account to receive our
  services, the legal basis for this processing is the performance of
  a contract between you and us and/or taking steps, at your request,
  to enter into such a contract.
4. We may use your Data to show you Book Your Plumber Ltd adverts and
  other content on other websites. If you do not want us to use your
  data to show you Book Your Plumber Ltd adverts and other content on
  other websites, please turn off the relevant cookies (please refer
  to the section headed "Cookies" below).


  Keeping Data secure

1. We will use technical and organisational measures to safeguard your
  Data, for example:
    1. access to your account is controlled by a password and a user
       name that is unique to you.
    2. we store your Data on secure servers.
    3. payment details are encrypted using SSL technology (typically
       you will see a lock icon or green address bar (or both) in your
       browser when we use this technology.
2. Technical and organisational measures include measures to deal with
  any suspected data breach. If you suspect any misuse or loss or
  unauthorised access to your Data, please let us know immediately by
  contacting us via this e-mail address: info@bookyourplumber.co.uk.
3. If you want detailed information from Get Safe Online on how to
  protect your information and your computers and devices against
  fraud, identity theft, viruses and many other online problems,
  please visit www.getsafeonline.org. Get Safe Online is supported by
  HM Government and leading businesses.


  Data retention

1. Unless a longer retention period is required or permitted by law, we
  will only hold your Data on our systems for the period necessary to
  fulfill the purposes outlined in this privacy policy or until you
  request that the Data be deleted.
2. Even if we delete your Data, it may persist on backup or archival
  media for legal, tax or regulatory purposes.


  Your rights

1. You have the following rights in relation to your Data:
    1. *Right to access* - the right to request (i) copies of the
       information we hold about you at any time, or (ii) that we
       modify, update or delete such information. If we provide you
       with access to the information we hold about you, we will not
       charge you for this, unless your request is "manifestly
       unfounded or excessive." Where we are legally permitted to do
       so, we may refuse your request. If we refuse your request, we
       will tell you the reasons why.
    2. *Right to correct* - the right to have your Data rectified if it
       is inaccurate or incomplete.
    3. *Right to erase* - the right to request that we delete or remove
       your Data from our systems.
    4. *Right to restrict our use of your Data* - the right to "block"
       us from using your Data or limit the way in which we can use it.
    5. *Right to data portability* - the right to request that we move,
       copy or transfer your Data.
    6. *Right to object* - the right to object to our use of your Data
       including where we use it for our legitimate interests.
2. To make enquiries, exercise any of your rights set out above, or
  withdraw your consent to the processing of your Data (where consent
  is our legal basis for processing your Data), please contact us via
  this e-mail address: info@bookyourplumber.co.uk.
3. If you are not satisfied with the way a complaint you make in
  relation to your Data is handled by us, you may be able to refer
  your complaint to the relevant data protection authority. For the
  UK, this is the Information Commissioner's Office (ICO). The ICO's
  contact details can be found on their website at https://ico.org.uk/.
4. It is important that the Data we hold about you is accurate and
  current. Please keep us informed if your Data changes during the
  period for which we hold it.


  Links to other websites

1. This Website may, from time to time, provide links to other
  websites. We have no control over such websites and are not
  responsible for the content of these websites. This privacy policy
  does not extend to your use of such websites. You are advised to
  read the privacy policy or statement of other websites prior to
  using them.


  Changes of business ownership and control

1. Book Your Plumber Ltd may, from time to time, expand or reduce our
  business and this may involve the sale and/or the transfer of
  control of all or part of Book Your Plumber Ltd. Data provided by
  Users will, where it is relevant to any part of our business so
  transferred, be transferred along with that part and the new owner
  or newly controlling party will, under the terms of this privacy
  policy, be permitted to use the Data for the purposes for which it
  was originally supplied to us.
2. We may also disclose Data to a prospective purchaser of our business
  or any part of it.
3. In the above instances, we will take steps with the aim of ensuring
  your privacy is protected.


  Cookies

1. This Website may place and access certain Cookies on your computer.
  Book Your Plumber Ltd uses Cookies to improve your experience of
  using the Website and to improve our range of services. Book Your
  Plumber Ltd has carefully chosen these Cookies and has taken steps
  to ensure that your privacy is protected and respected at all times.
2. All Cookies used by this Website are used in accordance with current
  UK and EU Cookie Law.
3. Before the Website places Cookies on your computer, you will be
  presented with a message bar requesting your consent to set those
  Cookies. By giving your consent to the placing of Cookies, you are
  enabling Book Your Plumber Ltd to provide a better experience and
  service to you. You may, if you wish, deny consent to the placing of
  Cookies; however certain features of the Website may not function
  fully or as intended.
4. This Website may place the following Cookies:

   

  *Type of Cookie*    
  Strictly necessary cookies: These are cookies that are required for
  the operation of our website. They include, for example, cookies
  that enable you to log into secure areas of our website, use a
  shopping cart or make use of e-billing services.
  Analytical/performance cookies: They allow us to recognize and count
  the number of visitors and to see how visitors move around our
  website when they are using it. This helps us to improve the way our
  website works, for example, by ensuring that users are finding what
  they are looking for easily.
  Functionality cookies: These are used to recognize you when you
  return to our website. This enables us to personalize our content
  for you, greet you by name and remember your preferences (for
  example, your choice of language or region). By using the Website,
  you agree to our placement of functionality cookie.
  Targeting cookies: These cookies record your visit to our website,
  the pages you have visited and the links you have followed. We will
  use this information to make our website and the advertising
  displayed on it more relevant to your interests. We may also share
  this information with third parties for this purpose.

5. You can find a list of Cookies that we use in the Cookies Schedule.
6. You can choose to enable or disable Cookies in your internet
  browser. By default, most internet browsers accept Cookies but this
  can be changed. For further details, please see the help menu in
  your internet browser. You can switch off  Cookies at any time,
  however, you may lose any information that enables you to access the
  Website more quickly and efficiently.
7. You can choose to delete Cookies at any time; however, you may lose
  any information that enables you to access the Website more quickly
  and efficiently including, but not limited to, personalisation settings.
8. It is recommended that you ensure that your internet browser is
  up-to-date and that you consult the help and guidance provided by
  the developer of your internet browser if you are unsure about
  adjusting your privacy settings.
9. For more information generally on cookies, including how to disable
  them, please refer to aboutcookies.org. You will also find details
  on how to delete cookies from your computer.


  General

1. You may not transfer any of your rights under this privacy policy to
  any other person. We may transfer our rights under this privacy
  policy where we reasonably believe your rights will not be affected.
2. If any court or competent authority finds that any provision of this
  privacy policy (or part of any provision) is invalid, illegal or
  unenforceable, that provision or part-provision will, to the extent
  required, be deemed to be deleted, and the validity and
  enforceability of the other provisions of this privacy policy will
  not be affected.
3. Unless otherwise agreed, no delay, act or omission by a party in
  exercising any right or remedy will be deemed a waiver of that, or
  any other, right or remedy.
4. This Agreement will be governed by and interpreted according to the
  law of England and Wales. All disputes arising under the Agreement
  will be subject to the exclusive jurisdiction of the English and
  Welsh courts.


  Changes to this privacy policy

1. Book Your Plumber Ltd reserves the right to change this privacy
  policy as we may deem necessary from time to time or as may be
  required by law. Any changes will be immediately posted on the
  Website and you are deemed to have accepted the terms of the privacy
  policy on your first use of the Website following the alterations.  
      
     You may contact Book Your Plumber Ltd by email at
  info@bookyourplumber.co.uk.

Attribution

This privacy policy was created on *20 December 2021*.